Return Policy:

Most of our products are backed by our 14 Day Exchange Policy. Please email or call us for a RMA number. These products may be returned for exchange at the customer’s expense within 14 days from the date of delivery. Items must not have been worn, used or altered in any way. Refunds are for the cost of the merchandise only and do not include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.
The following items are NEVER returnable:

• Special Order Items - including all Mascots
• Props that require special delivery
• Partial Party Kits
•  Disposable Helium Tanks
•  Any item that has been worn, used or altered

The following items are ONLY returnable (for exchange) if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.

•  Undergarments, socks and stockings
•  Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
•  CD's and DVD's
•  Wigs, beards, facial hair or any other artificial hair
•  Prosthetics, fangs or any other fake teeth
•  Cosmetics
•  Party Supplies

If you choose to call or email us about your return, please provide the following information:

• Your email address
• Your order number
• A brief description of the problem
• Any item damage or shortage, if applicable

We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 3 weeks.
Please note:

• Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refund or exchange.
• Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.
• In case a return is approved, there is a minimum 15% restocking fee.